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Description:
To save time, products come directly from the factory to youraddress in the continental U.S.How Will You Ship My Order?
We know you want each order shipped as quickly as possible. We''veselected delivery companies
recognized for both speed and dependability so your order arrivespromptly and in the best condition.
On some items, you''ll have delivery options. To save time,products come directly from the factory to
your address in the continental U.S. At each product page, look forestimated pre-delivery processing times.
Smaller Items
ivgStores utilizes UPS and Federal Express for cost-effectivenesswhen product size permits. Travel
times for UPS and FedEx range from 3-5 business days.
Please feel free to call us at 603-5191-5072 /5191-5073 or
to arrange for Next Day or 2nd Day Air on eligible products.
For items shipped through UPS or FedEx, signatures are notgenerally required upon delivery. Often, the
driver will make that choice and you may want to leave a notestating a signature is not necessary. For
business deliveries, signatures may be required.
Commercial Carrier Options
We use commercial carriers (truck) for larger pieces, fragileitems, and multiple-piece orders to reduce
shipping costs. Typically, a carrier representative will call toschedule delivery and someone will need
to be present to accept the package(s).
Liftgate/Back of Truck
You may be responsible for removing the product from the back of atruck, or the carrier may use a
liftgate to lower the product to ground level. Please contact us tomake sure we have the proper
delivery method to match your needs.
Threshold
This means the delivery will be transported to the front door,garage entry or a loading dock (for business).
White Glove Delivery
We provide our customers with this service when special productcare is required, or if you select to
upgrade the standard delivery provided for your order.
· BronzeWhite Glove: A 2-person delivery team brings your
product directly inside the threshold of your home or garage.In
apartments or condos, they will carry the products up twoflights of
stairs to that threshold. If any piece weighs more than 300 lbs. oryou
have more than four pieces delivered, the shipment will only be
available for delivery to the First Dry Area or Garage includingcrated
merchandise.
· SilverWhite Glove: Delivery team places your order in theroom of your choice, up to two flights of stairs.
· GoldWhite Glove: Delivery team places your order inthe
room of your choice, up to two flights of stairs. Your order is
unpacked, set up and all debris removed. Set up time is limited to15
minutes and no tool usage.
· Platinum White Glove: Delivery team placesyour order in
the room of your choice, up to two flights of stairs. Your orderis
unpacked, set up and all debris removed. This includes a lightassembly
up to 30 minutes and tool usage.
Upgraded Shipping - Premium Inside Delivery &Assembly
includes inside placement to any room in your residence. Thisupgraded
shipping also includes carrying the product up to two flightsof
stairs, unpacking, assembly, and debris removal. once the productis
unpacked, shipper will provide light set up limited to 30minutes.
The most important part of taking delivery is making animmediate inspection. This will make the
process much easier for you in the rare event a return is required.On the carrier''s delivery sheet,
mark "Product Damaged." Please read our for detailedinformation.
When Should I Receive My Order?
We process your order either the same day you place it or the nextday based on the time it was ordered.
Manufacturers process and prepare your order as quickly aspossible, and we have factored in their
processing time into our "Usually Shipsby" estimates. They, too, strive hard to see yourshipment arrives quickly.
For a few items, we offer Quick Ship.Please contact us to verify the scheduling and to receive an exactdate.
In some cases, imported items may take somewhat longer to ship -and again we try to properly
estimate that on each product. There are also occasions whenmanufacturers are able to accelerate
an order. Rest assured we''ll do everything possible to expediteyour order. When your order
ships we will notify you by email.
Please note:
Items ordered together may be shipped separately. Shipping charges,if any, include order
processing, item selection, packing and transportation.
Free Shipping
We offer free shipping on many of our products. This option will belisted on the product
page. With free shipping, we have added actual ship costs into thetotal price we offer.
Where We Deliver
We deliver to the continental United States. We also ship toAlaska, Hawaii, Puerto Rico,
and the Virgin Islands by special arrangement. We are currentlyunable to deliver to PO or
APO/FPO boxes, except for rural PO addresses. We can assist youwith foreign deliveries and
will provide a shipping quote FOB (Free on Board) to your intendedUS port of embarkation.
Multiple Shipping Addresses
For multiple shipping addresses, simply place a separate order foreach address. Enter any special
delivery instructions in the "Comments" section of the cart whenyou place your order. Better yet,
call us at 603-5191-5072 / 5191-5073 or
to let us know how we can facilitate your delivery needs.
MZ403 French Island Beds
